FAQs

SHIPPING INFORMATION

We offer two shipping levels via UPS for most products on our website: standard and expedited.
  • Standard shipping will typically ship via UPS Ground, and these orders can take up to five business days to be delivered. Apparel items may ship via UPS Surepost, and these packages can take up to seven business days to be delivered.
  • Expedited shipping is shipped via UPS 2nd Day Air, and these orders can take up to two business days to be delivered.

All orders submitted by 12pm CST Monday through Friday usually will ship same day. Orders received after 12pm CST usually will ship on the following business day. Payment errors and holidays may delay shipping time. Shipping is provided via UPS and final delivery may be via the United State Postal Service in some regions.

Once your order ships, we'll send you a shipping notification email, which will include a tracking number that allows you to track your package on the carrier's website. If the package is delivered through your local post office, the UPS tracking is updated with a USPS tracking ID.

You can also check the progress of your order by vising the "Check Your Order Status" section of our website. In the "Check Your Order Status'' section, enter the email address used to place your order and the order number received in your confirmation email.

OVERSIZE OR OVERWEIGHT ITEMS

Oversized or heavy items will have an additional shipping charge. Price will be reflected in the cart.


ACCEPTANCE OF ORDERS

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order. By placing a credit card order, the customer grants us permission to contact their bank to verify name and address.

 

TERMS & CONDITIONS

The information, services, products, and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, we disclaim all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, noninfringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, we do not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice. Due to the large amount of content and information provided, errors can and will occur. By visiting this web site you agreed that we shall be held harmless from all liability and responsibility for any and all errors or omissions in the information provided on this web site. We shall not be required or obligated to honor any price if said price is incorrect or inaccurate, regardless of whether the information was entered by us.

 

RETURNS AND EXCHANGES

  • General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
  • Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
  • Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
  • Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
  • Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
  • Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
  • Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.


SALES TAX

Sales tax is charged on instate orders if required by law.

 

PAYMENT METHODS

Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.

 

BACKORDERED ITEMS

If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.

 

SECURED ONLINE SHOPPING

We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection.

 

POLICIES

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices and/or options on the website do not obligate us to those incorrect prices and/or options. We reserve the right to refuse to sell to anyone for any reason.